Terms and Conditions
Terms and Conditions
MAC ALERT SALES TERMS AND CONDITIONS
1. VALIDITY Unless previously withdrawn, all quotations are valid for thirty (30) days from the date shown thereon, but are not to be construed as an obligation to sell and no contractual relationship arises therefrom until the Purchaser's order has bee accepted by the Business.
2. GOODS AND SERVICES TAX (GST) Unless specifically stated to the contrary, all prices quoted do not include Goods and Services Tax (GST).
3. PRICE VARIATION
(a) Prices quoted are based on ruling award wages, charges currently made by the Business suppliers and current rates for freight, ordinary marine insurance, customs duties, landing, clearing and delivery charges and other taxes and duties in respect of the goods. In the event of there being changes in the said wages and/or charges and/or prices and/or rates after the date of the Quotation the Company reserves the right unless otherwise stated herein to increase the price by such an amount as it deems necessary to take account of such requirement.
(b) Prices quoted are based on the work in respect of the Installation of the goods being carried out during normal working hours. If the Purchaser requires such work or any part thereof to be carried out outside normal working hours, the Business reserves the right unless otherwise stated herein, to increase the price by such an amount as it deems necessary to take account of such requirement.
(c) If the Business is subjected to increase costs attributable to delays cause by the failure of the Purchaser or contractors for whom the Purchaser is responsible to meet their respective obligations, it reserves the right unless otherwise stated herein to increase the price by such amount as it deems necessary to take account of such increased costs.
(d) Unless otherwise specified prices quoted in respect of any goods being purchased by the Business from an overseas supplier are based on the telegraphic transfer selling rate prevailing at the date of the Quotation between Australian currency and the currency in which payment is required to be made by the Business to the supplier of the goods described in the Quotation. The Purchase hereby expressly agrees to indemnify the Business against any loss occasioned to the Business by a variation between such rate and the rate prevailing on the date when EITHER the Letter of Credit established by the Company with its bankers is actually drawn upon by the original vendor OR actual payment is made to the original vendor in some manner other than by Letter of Credit but otherwise in accordance with the terms of the contract between the Company and the original vendor.
In the event of any variation in the goods or to the work in respect of the installation of the goods or any additional goods or work in respect of the installation of such additional goods being requested by the Purchaser, notice of any such variation or addition must be given to the Company in writing as soon as possible showing full and detailed information thereof. Upon receipt of such information the Business will prepare a schedule of the variations so requested by the Purchaser, and submit in duplicate to the Purchaser the prices and terms and conditions for the variations concerned. No variation work in respect of installation of the goods will be commenced unless and until the Business receives a signed acknowledgement from the Purchaser of the terms and conditions and price or prices of such variations. The Business reserves the right to refuse any such request for variations.
5. DELIVERY OR COMPLETION PERIOD
If any delivery or completion period is quoted by the Business it shall be deemed to be given on the following basis:
(a) In the case of standard goods, the delivery or completion period stated in any Quotation made by the Business is subject to prior sale and/or confirmation of availability of goods by the Business's supplier;
(b) In the case of goods which are in part or all subject to special design, manufacture or other non standard requirements, the delivery or completion period stated in any Quotation made by the Business is subject to the Purchaser having given the Business full final and adequate instructions and/or drawings and having fulfilled any other requirement specified by the Business to enable the Business to proceed uninterruptedly with the supply and/or manufacture of the goods.
(c) Where the Business is required to install and/or commission the goods, the delivery or completion period stated in any Quotation made by the Business is subject to the Purchaser having fulfilled all requirements referred to in (b) above and further is subject to site availability as accepted by the Business and completion of all activities necessary to enable the Business to install and/or commission the goods. In all cases, the Business will use its best endeavours to meet the time quoted by the Business for delivery of goods or completion of the installation of goods. However the time so quoted is an indication only and shall not be considered as a binding commitment by the Business. The Business shall not be liable for any loss or damage suffered by the Purchaser or otherwise arising out of the Business's failure to meet the times quoted.
(a) Unless otherwise stated, the Purchaser shall pay to the Business the price quoted by the Business (including any variation) in case of presentation of invoice PROVIDED THAT the Business may require full or partial payment in advance of delivery or in some other manner as specified in the Quotation. Where the Business considers that the financial condition of the Purchaser so warrants, it may decline to deliver or install the goods or carry out the work unless the Purchaser provides a satisfactory security for the purchase price. Should the Purchaser fail to comply with this provision, the Business may cease deliveries and/or leave the site with any re-establishment or other costs thereby incurred to be borne entirely by the Purchaser.
(b) Should the Purchaser intend to arrange lease or hire purchase finance for the purchase of the goods or any part thereof, the Purchaser shall notify the Business of such intention and shall arrange for the lease of hire purchase documentation to be completed in sufficient time to permit settlement to be effected by the finance company on or before the date of delivery or installation.
(c) If the Purchaser fails to pay the purchase price the Business shall be entitled (without prejudice to any other right hereunder or at law):
(i) to charge interest thereon from the date when due until payment is received by the Business at the rate of 2 1/2% per cent per month.
(ii) where the Business still retains title, to retake possession of the goods and to give the Purchases written notice that the Business intends to resell the goods after the expiry of seven (7) days from the date of the notice and if the Purchaser fails within that period to pay the purchase price with interest thereon then the Business shall be released from all obligations under the contract.
(iii) commence legal proceedings without notice and the Purchaser shall pay the Business's costs as between solicitor and own client of any legal action instituted by the Business.
7. TERMS OF TRADE AND DELIVERY POINT
Unless specifically stated otherwise in writing the Business's terms of trade shall be ex-showroom the Business, Adelaide. All freight and delivery charges to the Purchaser's premises or other address specified by the Purchaser are for the account of the Purchaser.
8. RETURN OF EQUIPMENTExcept in the case of delivery of wrong goods by the Business, no goods shall be refunded to the Business without the prior authorization of the Business. The Business, at its sole discretion, may or may not give such authorization if given, shall be conditional upon;
(a) Where in the opinion of the Business goods are not returned in the condition in which they were supplied ("as supplied condition") any costs incurred by the Business in restoring the goods to "as supplied condition" are for the account of the Purchaser;
(b) The imposition of a special fee to be determined by the Business at its sole discretion to cover among other things, restocking charges and any loss the Business may incur in reselling such returned goods;
(c) Such other conditions as the Business may deem necessary.
Where the Business is not contracted to install the goods, the Business representatives may, if so required by the Purchaser, provide advice on the siting, installation (if appropriate) and operation of the goods. In providing this service, the representatives of the Business are expressing personal views derived from their experience in the industry but except as provided in clause 14, the Business shall have no liability whatsoever to the Purchaser in respect of any such advice given by any representative.
10. TITLE TO GOODS
(a) Property in each unit of the goods shall remain with the Business until all monies owing to the Business on any account whatsoever have been paid ("the Debts"). Until then the Purchaser must take custody of the goods and retain them as the Business's trustee, fiduciary agent and bailee and shall store the goods in such a manner that they are readily distinguishable from other goods owned by the Purchaser or other persons ("the Other Good"). Pending resale or utilisation in any manufacturing or other process, the goods are to be kept separate from the Other Goods and properly marked, stored, protected and insured.
(b) The Purchaser must not combine the goods with any Other Goods unless the goods can be easily extricated from such combination at any time.
(c) The Purchaser grants a licence to the Business to:
(i) dismantle any such combination and to enter any place where the goods or Other Goods are located in order to extricate the goods; and
(ii) enter any place where the goods may be located so the Business can retake possession of the goods.
(d) If the Purchaser is unable to grant the Business any such licence the Purchaser, on being requested by the Business so to do, shall immediately dismantle such combination extricate the indemnified by the Purchaser for any damage caused by or costs incurred in dismantling the goods.
(e) The Purchaser may resell the goods, but only as fiduciary agent and partner for the Business, by way of bona fide sale at full market value and in the ordinary course of its business.
(f) Until the Debts have been paid in full the Purchaser must hold such part of the money it receives from:
(i) any sub-sale of the goods under the immediately preceding subclause; and
(ii) the proceeds of any sale of any products into which the goods have been mixed of converted by any process as equals the amount of the Debts at the time the money is received ("the Proceeds") as bailee, fiduciary agent and partner for the Business.
(g) The Purchaser expressly acknowledges that it is bound by such fiduciary obligation and acknowledges that;
(i) it must hold the Proceeds on trust for the Business;
(ii) it must place the whole of the Proceeds in an account separate from its own moneys ('the Proceeds Account');
(iii) it must maintain the Proceeds Account separate from its own moneys at all times;
(iv) it must maintain proper records for the Proceeds Account;
(v) it must not assign or encumber the Proceeds or do any other act in derogation of the Business's legal or beneficial interests;(vi) it must account to the Business on demand for all moneys standing to the credit of such account;
(vii) the Business may appropriate payments to such goods and accounts as it thinks fit, not withstanding any contrary appropriation by the Purchaser;
(viii) for the purposes of identification of different consignments of the goods purchased from the Business and receipt of Proceeds, the Purchaser agrees that the principle of 'Last In, First OUT' shall be applied to any items which cannot be distinguished.
(ix) receipt by the Purchaser of payment for the sale of any products into which the goods have been mixed or converted by any process shall be treated as evidence that it has received Proceeds; and
(x) the Business may trace the Precedes in equity.
11. POWER SUPPLY
The Purchaser shall at its own expense provide power of a quality and at locations as specified by the Business. The Business shall be under no liability whatsoever should any loss be incurred and/or damage suffered including consequential loss or damage as a result of the required power not being continually available.
12. LICENCES AND CONSENTS
If it is necessary for the lawful fulfillment of the contract;
(a) For the Purchaser to hold or obtain import, export, currency or other licence, consent or authority the Purchaser shall be obliged to obtain the same.
(b) For the Business to hold or obtain any such licence consent or authority the Business shall apply for the same, but if the same is refused this contract shall forthwith come to an end, and neither the Business nor the Purchaser shall be under any liability in respect thereof.Where required by the Business, the Purchaser shall execute and deliver to the Business prior to delivery of the goods, an end user operating system licence or other software licence in a form required by the Business or the supplier of the goods to the Business.
If any repairs to or maintenance of the goods (other than these covered by the Business's normal warranty provisions) are to be carried out by the Business and the Purchaser does not have a current Maintenance Agreement with the Business, then the cost of such work shall be charged to the PUrchaser at the Business's normal rates for such work.
(a) Except where the Purchaser is a 'Consumer' for the purpose of the Trade Practices Act, 1974, the Business
(i) unless otherwise agreed in writing with the Purchaser, makes no warranty of any kind as to the goods supplied or to work done in respect of the installation of the goods pursuant to this Agreement and all terms, conditions and warranties and whether express or implied other than contained in this Agreement are hereby expressly negatived and excluded;
(ii) shall not be liable to compensate the pUrchaser for any loss (including but not limited to loss of profits and consequential loss) or from damage to person or property or for death or injury caused by an act or omission of the Business, its employees or agents including loss or damage arising out of the installation of the goods or from failure of the goods.
(b) in connection with the supply by the Company to the Purchaser of any goods or services within the meaning of the Trade Practices Act, 1974 other than goods or services of a kind ordinarily acquired for personal domestic or household use or consumption, the liability of the Business in the event of a breach of a condition or warranty implied by that Act (other than a condition or warranty implied by Section 69) shall be limited to one of the following as determined by the Business;
(i) in the case of goods, to any one or more of the following;
(aa) the replacement of the goods or the supply of equivalent goods;
(bb) the repair of the goods;
(cc) payment of the cost of replacing the goods or acquiring equivalent goods;
(dd) the payment of the cost of having the goods repaired; or(ii) in the case of services;
(aa) to the supplying of the services again;
(bb) to payment of the cost of having the services supplied again.
15. FORCE MAJEURE
The Company shall not be liable for failure to perform its obligations i the failure arises from circumstances beyond its reasonable control, including but not limited to fire, explosion, strikes, lock--outs or any other industrial disputes, failure or refusal of its supplier to supply the goods, inclement weather, acts of God, Governmental action, in no such event shall the Purchaser be entitled to damages of any kind for late performance or failure to perform.
The Purchaser shall not assign its obligation hereunder without the Company's written consent.
17. WAIVER AND VARIATION
A provision of or a right created under these terms in favour of the Company may not be waived or varied except in writing signed by the Business. The Business may elect not to exercise its rights arising from a breach of any provision of these terms and such election, even if the breaches are continuous and multiple shall not create any estoppel or presumption against the Business.
18. APPLICABLE LAW
The Quotation, any contract or agreement of which it shall form the basis, shall be interpreted and enforced in accordance with the laws for the time being in force in the State of South Australia and the Purchaser agrees to submit to the jurisdiction of the Courts therein.
Should any term hereof be affected by any illegality, unenforceability or invalidity, that term shall be considered to the extent of such illegality, unenforceability or invalidity independently of and severable from any other term contained herein and shall not affect the enforceability of any other term hereof in any way whatsoever.
If, by reason of any act or omission of the Purchaser, the Business is unable to deliver the goods within 14 days of having notified the Purchaser of its intention to do so, delivery shall be deemed to have been effected for the purpose of clause 6 hereon and the Company may, in addition, charge storage fees to the Purchaser.
Risk in the goods shall pass to the Purchaser at the date of delivery and the Purchaser will insure all goods that are at his risk.
22. CONSIGNMENT/LOAN STOCK
From time to time, the Business may lend the Purchaser equipment for demonstration and evaluation purposes prior to the Purchaser issuing a firm order for same, in such case the following clauses apply in addition to those above:
(a) The Purchaser shall be responsible for ensuring the prompt return of the goods to the Business within 7 days (or alternative period of time specifically agreed in writing).
(b) The Purchaser shall be responsible for all damage to the goods incurred while the goods are in the Purchaser's possession, and undertakes to reimburse the Business for the goods replacement costs or repair costs at the Business's discretion.23. INTERPRETATIONIn this agreement:
(a) "the Business" means Mac Alert PTY LTD ATF The Mac Alert Trust ABN 19 907 439 195 and all of its present and future assigns or successors in title and each corporation (within the meaning of that term in Section 9 of the Corporations Law) which now or hereafter is or shall be deemed to be related to the Business (within the meaning of section 50 of the Corporations Law).
(b) "the Purchaser" is the person, firm or company who or which is giving the order or to whom or to which the Business's quotation is addressed. Service
MAC ALERT SERVICE TERMS AND CONDITIONS
What are Mac Alert’s service business hours?
Standard business hours for service are Monday through Friday 9:00 am to 5:30 pm.What is the warranty on service?
Apple Warranty Service is governed by Apple and we abide by their terms and judgments in this area. For any non warranty work we warrant our services for 14 days following the date the service was performed. If you are not satisfied with the service you received, call our office at 08 8351 0011 to discuss a resolution. We will only warrant our services if our recommendations were approved and implemented during the service call. We do not warrant against virus, spyware, malware reinfections following removal service work. If there is a problem with the service we provided, notify us within the warranty period and if we agree the problem was of our making we will work with you to remedy the problem at no additional cost.
What is the warranty on hardware or software purchased during service?
As per Mac Alert Sales Terms and Conditions.
What are the limitations on service? Mac Alert will attempt to diagnose, propose solution options, and solve problems as requested by the customer. In certain cases, it may not be possible to resolve all problems or issues due to circumstances beyond our control. Mac Alert reserves the right to refrain from providing any or all requested service wholly or in part based upon the requested service, unusual or extensive requirements, or for other technical reasons as determined by Mac Alert. Mac Alert reserves the right to limit the total liability for damages related to our service to the total amount paid for such services and you release Mac Alert from liability for any indirect, incidental, or consequential damages. Mac Alert is not liable for loss, alteration, or corruption of any data or for the customers’ inability to use any software or equipment. Mac Alert reserves the right to discontinue or not to render services if our ability to perform said work is impaired by the customer or any third party, creating circumstances beyond our control. Mac Alert reserves the right to cancel the 14 day service warranty on work completed if our work was altered or changed by the customer or any third party. Additionally, we reserve the right not to provide support for hardware altered or damaged by the customer or any third party.What is the Customers’ responsibility?It is the customers’ responsibility to back up and maintain back up’s of all data, software and programs prior to any service on computers or file servers. Mac Alert will not be liable for data loss, recovery of lost data or recovery of software arising from hardware failure, service or support to any equipment. Mac Alert must have access to the equipment, software, and necessary passwords and security access to perform the requested service. If the required access is not permitted, we may cancel the service call and access a cancellation service charge.FeesAll fees are non refundable. A job may be cancelled by the client but the appropriate fee(s) will still apply.It is the customers’ responsibility to maintain their account with Mac Alert in good standing by promptly paying invoices for services performed. Mac Alert reserves the right to limit or deny any service request from customers’ with delinquent accounts.
MAC ALERT’S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE AND SOFTWARE IS LIMITED TO REPAIR AND REPLACEMENT AS STATED IN OUR STANDARD SALES TERMS AND CONDITIONS. WE WILL NOT ACCEPT LIABILITY BEYOND THE REMEDIES STATED IN THIS DOCUMENT OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES. WE WILL NOT ACCEPT LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA, LOST SOFTWARE OR THIRD PARTY CLAIMS AGAINST YOU OR YOUR BUSINESS FOR DAMAGES. WE WILL NOT ACCEPT REPAIR DIAGNOSIS NOR WILL WE COMPENSATE THE END USER FOR THIRD PARTY SERVICE LABOUR AND OR MATERIALS USED IN THE REPAIR OF ANY ISSUES WITHOUT OUR EXPRESS WRITTEN CONSENT IN ADVANCE OF THE REPAIRS. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT PAID FOR THE INDIVIDUAL PRODUCT SUBJECT TO A CLAIM UNDER ANY CIRCUMSTANCES.