Power Adapter Recall
Apple AC Wall Plug Adapter Exchange Program
Apple has determined that, in very rare cases, the two prong Apple AC wall plug adapters designed for use in Continental Europe, Australia, New Zealand, Korea, Argentina and Brazil may break and create a risk of electrical shock if touched. These wall plug adapters shipped from 2003 to 2015 with Mac and certain iOS devices, and were also included in the Apple World Travel Adapter Kit.
Customer safety is always Apple's top priority, and they have voluntarily decided to exchange affected wall plug adapters with a new, redesigned adapter, free of charge. They encourage customers to exchange any affected parts.
Note: Other wall plug adapters, including those designed for Canada, China, Hong Kong, Japan, United Kingdom, and United States and Apple USB power adapters are not affected by this program.
Identifying your wall plug adapter
Compare your adapter to the images below. An affected wall plug adapter has 4 or 5 characters or no characters on the inside slot where it attaches to an Apple power adapter. Redesigned adapters have a 3-letter regional code in the slot (EUR, KOR, AUS, ARG or BRA).
Affected Adapter Prong Types
Round thin pins,
slightly slanted inwardRound thick pinsFlat angled bladesRound thin pins
Note: The countries and regions listed are some examples of supported locations for that adapter. Adapters may be used in additional countries.
We make it easy!
We finally have good stock of the new plugs so simply drop in and switch over your adapter prongs or for larger numbers (over 50) please call on 83510011 and we may be able to arrange advance replacement.
For larger numbers (over 200) we can also arrange drop off and pickup.